New Redress Scheme Support

Following a review of the support available to help people when applying for Redress, we have made a number of changes and improvements. We hope that these will enhance our support for applicants and those who are interested in applying for Redress.

New Email Support

In addition to using our Support form, you can now email support requests to [email protected]

You will also be able to reply directly to support answers, providing an easier way to communicate with the Redress Scheme support team.

Please note: If your email relates to a submitted application please provide your reference number in your email plus you will be asked to answer a security question form before a response can be provided. This is to protect applications from the risk of fraud.

Video Calls

If required, you will be offered a Zoom video call to help answer your support question. Video calls are also available for those who are unable to obtain Certified ID due to cost or additional support needs.

All video calls will be with Jesus Fellowship Redress team administrators who have not been involved previously with the Jesus Fellowship Church.

Community Adverse Experience Guide and Video

We have created a new Community Adverse Experience Scheme video, along with a new guide, which outlines some of the frequently asked questions. This guide covers how to apply, who sees an application and who can apply.

You can find the video by following this link https://jesus.org.uk/apply/community-adverse-experience/

The new FAQ guide can be found following this link https://jesus.org.uk/wp-content/uploads/2023/06/Community-Adverse-Experience-FAQs.pdf

Community Adverse Experience Status Emails

We are improving the application status update emails, which all applicants will receive every four weeks, to provide clearer assurance that their application is in progress.

Clarity on Application Outcomes

All applicants to the Community Adverse Experience Scheme will receive one outcome letter once their entire application has been processed.

Please note: Applications including a Capital Refund request take longer to process than applications with only a Support Grant request, as applicants receive a copy of their Capital as per the Trust records and then given an opportunity to provide further information.

Note to Editors
Since December 2020, The Jesus Fellowship Community Trust has existed solely as a residuary body with one purpose – winding up the administrative affairs of the Jesus Fellowship Church. New trustees were brought in to oversee this work, which includes implementing the redress scheme, supporting survivors and former members, and ultimately closing the Trust.